Customer care
Frequently asked questions
When will my order ship?
Orders are typically processed within 1–2 business days, excluding weekends and U.S. federal holidays. Standard U.S. transit time is usually 3–5 business days after processing.
When is U.S. shipping free?
Standard U.S. shipping is free on orders of $50 or more after discounts and before taxes.
How is my jewelry packaged?
Every piece arrives in an elegant LUCCA gift box with protective packaging for safe delivery.
Can I wear LUCCA jewelry around water?
Our jewelry is water-resistant for everyday wear, but not fully waterproof. Avoid prolonged soaking, swimming, hot tubs, perfume, lotions, and harsh chemicals. Dry your jewelry after water contact.
Is LUCCA jewelry hypoallergenic?
Our pieces are selected with comfortable everyday wear in mind and are described as hypoallergenic. Individual sensitivities can vary, so discontinue wear and contact us if irritation occurs.
What does the warranty cover?
Our 30-day product warranty covers manufacturing defects reported within 30 days of delivery. We also provide 30-day color-fade support. Contact us with your order number and clear photos for review.
Can I return an item?
Unopened, unworn, and unused items in their original gift packaging qualify for free return shipping when requested within 7 days of delivery. Contact us before mailing any return so we can provide approval and a prepaid return label.
How quickly will customer care reply?
Our Los Angeles team is available Monday–Friday, 10 AM–6 PM PT, and usually replies within 24 hours.