30-Day Product Warranty
Our 30-day warranty covers manufacturing defects reported within 30 days of delivery. Contact us with your order number and clear photos so our team can review the issue.
Shop with confidence
LUCCA Product Support
We stand behind the everyday quality of every LUCCA piece and want you to feel confident wearing it.
30-Day Color-Fade Support
If the finish shows color fading within 30 days of delivery, contact us with your order number and photos. We will review the item and help with an appropriate resolution.
Free 7-Day Unopened Returns
Unopened, unworn, and unused items in their original gift packaging qualify for free return shipping when requested within 7 days of delivery. Contact us before mailing a return.
Everyday Wear
Our pieces are designed to be hypoallergenic and water-resistant for everyday wear, but they are not fully waterproof. To preserve the finish, avoid prolonged soaking, perfume, lotions, and harsh chemicals.
Gift-Ready Packaging
Every piece arrives in an elegant gift box with protective packaging to help it reach you safely.