Refund policy

RETURN, WARRANTY & PRODUCT SUPPORT POLICY

RETURNS
LUCCA offers free returns for unopened, unworn, and unused items in their original gift packaging when the return is requested within 7 days of delivery. Proof of purchase is required. Items showing wear, use, damage, alteration, or missing packaging may not be accepted. Requests made after the 7-day return window are not eligible for change-of-mind returns, except where required by law or covered below for damaged, defective, or incorrect items.

TO START A RETURN
Contact LUCCA before mailing any item:
Email: david@boldpathus.com
Phone: +1 (323) 926-9365
Support hours: Monday–Friday, 10 AM–6 PM Los Angeles time
Typical response time: within 24 hours

After approval, follow the return instructions provided by our team. Approved returns should be sent to:
LUCCA
2424 Wilshire Blvd, Apt 802
Los Angeles, CA 90057

Returns sent without prior approval may not be accepted.

RETURN SHIPPING
For an approved eligible return requested within 7 days of delivery, LUCCA will provide a prepaid return shipping label. Original outbound shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

30-DAY WARRANTY
LUCCA provides a 30-day warranty for manufacturing defects reported within 30 days of delivery. Contact us with your order number and clear photos so we can review the item.

30-DAY COLOR-FADE SUPPORT
If your jewelry experiences color fading within 30 days of delivery, contact david@boldpathus.com with your order number and clear photos for after-sales review.

MATERIAL & CARE
LUCCA jewelry is designed to be hypoallergenic and water-resistant for everyday wear. It is not fully waterproof. Avoid prolonged soaking, swimming, hot tubs, perfumes, lotions, and harsh chemicals. Dry each piece after contact with water and store it separately.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Contact us as soon as possible with your order number and clear photos. If approved, LUCCA will provide a replacement, refund, or another appropriate resolution and will cover reasonable return shipping when required.

REFUNDS
After we receive and inspect your return, we will notify you of the decision. Approved refunds are issued to the original payment method. Banks or card issuers may require additional processing time.

FINAL SALE
Gift cards and items clearly marked Final Sale are not returnable, except where required by law.

This policy does not limit any rights available under applicable law.